Yvonne Parle, Program Manager, Chamber of Commerce & Industry, WA.
Graeme has a deep understanding of the business of Customer Relationship Management with many years of qualified experience in this field. He is a strategic thinker and challenges operational thinking when setting the vision forward. He is very personable and engaging whilst comfortable from "C" level management to technical staff with a good understanding of the behaviours and motivations of the different groups within organisations. was instrumental in educating key personnel within the organisation to understand what enormous change the CRM Project was going to bring and thus equip the organisation with the necessary information needed to correctly understand the ensuing risks and benefits.