QCX.INSTITUTE

Testimonials

What our clients and delegates say

Andrew Rosson, Senior Systems Engineer, Oracle Corporation

Graeme proved to be instrumental in bridging the gap between the Vendor and the Client, translating industry speak to the client, fluidly liaising with the Vendor and ensuring accurate and sensible expectations were set and met by both parties. Graeme's passion and foresight for CRM, modern SOA and Enterprise 2.0 technologies ensured that his client was well represented and equipped to firstly consider, and then begin upon the most massive cultural and strategic business transformation ever undertaken by the business.

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Graeme Boorer
Robyn Mayne, News Limited

Graeme, your seminar has given us invaluable tools and ideas to begin to unleash the immense power of our databases, to date under-utilised. The seminar has inspired creative thoughts and solutions that will take us way beyond anything seen or achieved before.

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Graeme Boorer
Michelle Perkins, Director of Marketing, Adobe Inc USA

Graeme provided us the insights and the know-how we needed to build a scalable CRM infrastructure, measurable database marketing programs, and an integrated leads management process. As a result, we were able to leverage our direct marketing activities as a part of our overall regional marketing campaigns and maximize results through our regional call centre and customer support centre. And more importantly, the CRM infrastructure and leads management process enabled us to better manage the multi-channel distribution and maximize our revenue.  Graeme proved a most valuable member of our team who has high integrity and strong leadership.

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Scott Ingram
Yvonne Parle, Program Manager, Chamber of Commerce & Industry, WA.

Graeme has a deep understanding of the business of Customer Relationship Management with many years of qualified experience in this field. He is a strategic thinker and challenges operational thinking when setting the vision forward. He is very personable and engaging whilst comfortable from "C" level management to technical staff with a good understanding of the behaviours and motivations of the different groups within organisations. was instrumental in educating key personnel within the organisation to understand what enormous change the CRM Project was going to bring and thus equip the organisation with the necessary information needed to correctly understand the ensuing risks and benefits.

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Graeme Boorer
Paul Ahearne, CEO, Locums Group

Graeme has wisdom borne of experience that enables him to take a high-level overview of an enterprise. We found his input to be of significant value as he clearly identified the key issues and worked well with our executive team.

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Graeme Boorer
Frank Barrot, General Manager Sales, Telstra Corporation

Graeme is a most capable and skilled consultant with a solid track record of successfully partnering with large corporates with complex customer management problems. Among his extensive skill set is the key ability to collaborate successfully with stakeholders involved in large organisations. I have no hesitation in recommending Graeme as a trustworthy, reliable and knowledgeable consultant who I am confident can add considerable value to your customer management, sales and marketing operations.

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Graeme Boorer
Bruce J. Taylor, Director

Graeme is a most capable and skilled consultant I derived benefit from his consulting services in a very difficult and complicated dispute in which he assumed the role of honest broker. The results of this negotiation were successful due in no small measure to the fact that Graeme displayed independence backed by straight talking and incorruptible honesty.

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Graeme Boorer
Don Peppers and Martha Rogers, Ph.D

Graeme's clients have spanned multiple industries, from telecom and finance to media firms, technology companies, and even utilities, but in our view his methods are universally applicable, and his enthusiasm and energy are contagious.

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Graeme Boorer
Nick Ferraro, Telstra Corporation

Graeme's CRM expertise has provided me with a raft of invaluable tools in the areas of segmentation and customer value creation - two of the most important areas for a forward-thinking organization. His presentation method is both engaging and logical, and his knowledge, backed up by a wide range of real life experiences, second to none.

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Graeme Boorer