Customised In-House Courses

tailored to your needs & presented at your facilities

Customised in-house COURSES

Increasingly, businesses want to involve all relevant stakeholders in their CRM & CX programs, to build a level of common understanding and cross departmental expertise. In response to demand, we offer all our public courses customised to individual clients needs. 

First, through 2-3 video/audio consultations, we learn your CRM and customer experience objectives, challenges and priorities. Based on the information you share, we tailor the program and present you with a draft, including our recommendations; ie we collaborate with you to achieve the learning outcomes you seek. 

Course fees are fully inclusive and comprise:

  • Pre-course tele conference consultations

  • Program customisation and review

  • Live, on-site, instructor led course

  • Print ready electronic workbook

  • Models, slide decks, templates and tools (electronic)

  • Instructors' travel, meals & accomodation expenses


All inclusive fees - unlimited attendees

Sydney & Canberra (Includes all travel expenses)

  • Two Day In- House $5,475 plus gst.

Asia Pacific ie Malaysia, China & NZ (Includes all travel expenses)

  • Two Day In-House $9,850 plus gst.

Australia except Sydney & Canberra (Includes all travel expenses)

  • Two Day In-House $6,575 plus gst.

Frequently asked questions

What are the benefits & differences oF customised courses

  1. Confidentiality: staff and instructor can openly discuss issues (yes we are happy to sign your non-disclosure agreement)

  2. Material is relevant to your business and industry i.e. B2B only.

  3. Material is specific to your current stages, challenges or issues.

What locations are offered? 

QCX Institutes' Customised Courses  are offered throughout APAC Region

Do attendees get a workbook or copy of electronic presentation? 

Yes, after customisation, we prepare workbook artwork for you to print and bind for each delegate who attends.

How many can attend? 

Attendee numbers are unlimited and can include employees, contractors, vendors and others involved or impacted by your CRM or customer experience program of work. That said, class sizes of about twelve attendees typically produce the best learning environment and outcomes

What facilities and equipment do we need? 

Our presenter requires a data projector and screen or television monitors with computer input capability. A large whiteboard or flip chart, is also needed. All venue, catering, technology and facility costs for Customised In-house Courses are the client’s responsibility. Our preferred layout is 'U' shaped for maximum interaction, although class room seating works well within limited space. If the audience is greater than fifteen attendees, a roving microphone and audio system is required. As the program is focussed on business issues, attendees do not require a computer.

Catering & Refreshments: 

Our Customised In-house Courses typically break for morning and afternoon refreshments and a 45-minute luncheon. Provision of all catering and refreshments is the client’s responsibility and cost.

Can we record the program?  

Customised In-house Courses feature highly interactive learning and hence some of their value is lost if a video recording is not well produced. That said, live streamlining or video recording rights can be negotiated. 

Are there senior executive and board presentations versions available? 

Our instructors are experienced speakers and communicators and frequently present “key issues, opportunities and threats” to senior executive teams and boards, both ‘pre-packaged’ and customised. Please contact us for further details. graeme@qcx.institute